Contact Us

Contact Us

We are thrilled to hear from you! Whether you have a question, feedback, or simply want to say hello, we are here to assist you.

At Flavorful Flames, we take pride in creating exquisite candles that ignite warmth and ambiance in every space. We are committed to providing you with exceptional customer service and ensuring your complete satisfaction.

If you have any inquiries about our products, including scent recommendations, candle care tips, or customization options, our knowledgeable team is ready to assist you. We are passionate about candles and love sharing our expertise to help you find the perfect addition to your home or gift for a loved one.

You can reach us through the following channels:

1. Phone: Call our friendly customer service representatives at 330-999-4424. We are available 9am to 7pm from 7 days a week to answer your questions and provide guidance. Please feel free to leave a voicemail in the event we are pouring candles and can not reach the phone.

2. Email: Send us an email at flavorful.flames@gmail.com. Our dedicated team will respond promptly to your message, ensuring that all your questions are addressed.

flavorful.flames@gmail.com
(330) 999-4424

Return Policy

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to make your experience as seamless as possible.

1. Returns must be made within 14 days of the original purchase date.

2. Items must be returned in their original packaging and in the same condition as when they were received.

3. To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with a return authorization number.

4. For our records and to assist with any potential postal service issues, we kindly request that you provide pictures and/or videos of the item(s) you wish to return.

5. Once the return is authorized, please securely package the item(s) and include the return authorization number on the package.

6. We recommend using a trackable shipping service to ensure the safe and timely return of your item(s). Please note that the cost of return shipping is the responsibility of the customer.

7. Once we receive and inspect the returned item(s), we will process your refund within [insert timeframe here] to the original form of payment.

If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and make your shopping experience enjoyable.

Thank you for choosing our company, and we look forward to serving you again soon!

Sincerely,

Flavorful Flames